• Shipping & Delivery
• Returns & Replacements

Shipping & Delivery

"In Stock" Items
If your item is marked “In Stock” at time of ordering and in your confirmation email, we will aim to have it processed and shipped within 3-5 business days (single item orders only). You will receive an email confirmation once it ships. Please then allow for standard Australian delivery times. Delays may occur around Christmas, Easter and public holidays. 

"Awaiting Stock" Items
If your item is marked "Out-of-Stock" at the time of ordering and in your confirmation email, it will need to be back-ordered. We will aim to have your item picked and packed within 10-15 business days, but may vary on actual product and the next shipment details. You will receive an email confirmation once it ships. Please then allow for standard Australian delivery times. Delays may occur around Christmas, Easter and public holidays. 

"Special Order" Items
If your item is marked "Special Order" at the time of ordering and in your confirmation email, it will need to be readied for shipment with associated shipment timing. Once the item is ready for shipment, we will aim to have your item picked and packed within 24 hours. You will receive an email confirmation once it ships. Please then allow for standard Australian delivery times. Delays may occur around Christmas, Easter and public holidays.

International Orders

For international orders, please allow designated timing for the delivery and on rare occasions international delivery can vary from the initial stated timing due to factors beyond our control. International customers will be responsible for any import duties, taxes or any other import related costs. For orders delivered within Australia, no import duties will apply.

Multiple Item Orders
Please be aware that we try to ship orders when all items on the order are available to dispatch. For example, item A is expected to ship in 2 business days, and item B on the same order usually ships in 7 business days. This order will be shipped when both item A and B are ready to ship (unless otherwise requested) and therefore would estimate to ship within 7 business days. However when there has been a delay in supplying outstanding items, we may split orders and dispatch available items at no extra cost.

Returns & Replacements

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products in the country in which they were purchased, subject to the following conditions;

• Items must be returned within 14 days of purchase with the original receipt or other proof of purchase;
• You must provide your name and address. These details will only be used for the purpose of processing the return and will be maintained in a secure fashion for the period of time necessary to process the return;
• The returned items must not be stock clearance items; and
• The returned items must be unused with original labels attached.

If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchased which may include refunding you or providing a replacement product provided that items are returned within a reasonable time with proof of purchase.

Change of Mind Returns

We will accept change of mind returns for items purchased online subject to the following conditions:

• Items must be returned within 14 days of receipt with the packing slip and/or invoice. 
• You are responsible for any costs associated with returning your item to us.
• Items must be returned in unused condition, with all original labels attached.

We will not accept change of mind returns for any items purchased from the “Sale” section of our website.

If you request an exchange, you must pay any costs associated with us delivering the exchange item to you and, if the exchange item is of a higher value than the return item, you must also pay us the difference in price. Your exchange item will be shipped once you have paid for these costs and we have received the return item back and confirmed that it meets  the above conditions.

If you request a refund, the purchase price (excluding delivery charges and any other associated costs) will be refunded to you (by us crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions.

Return of faulty items

If an item is faulty, wrongly described or different from a sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges or  providing a replacement product, provided the item is returned within a reasonable time.

Return Instructions

If you wish to return or exchange an item, please contact our customer care team for details.